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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Indochina Delights

Thursday 28 Sep 2023
Overview Rating:
Our Service: Excellent
Good experience booking my new tour to Vietnam, Laos and Cambodia.

Indochina Delights

Saturday 04 Feb 2023
Overview Rating:
Our Service: Excellent
Sensible help choosing which tour to book. Knowledgeable staff which gave us, first time visitors to Indochina, confidence to go ahead with arranging an exciting trip.

Indochina Delights

Monday 16 Jan 2023
Overview Rating:
Our Service: Good
Good service and the person we spoke to was excellent the only one thing I was dissappoibnted at was I recommeded my friend to use Wendy Wu but I dont get the gourmet hamper because we were getting the discount on the holiday. I can understand you only give the one type of discount per booking and you may not even give a gourmet one but a bit disappointed that I did not get anything for the recommendation.But appartfrom that excellent service.

Our Response

Sorry to hear that Susan - I'll arrange one to be sent to you straight away. Enjoy! Jimmy

INDOCHINA DELIGHTS

Monday 06 May 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

This was my third tour . As a single traveller I always feel safe and welcomed x

Product :

Amazing to see three countries in two weeks . Guides were exceptional . Inspirational

Our Response


Thank you for your positive review!

We are pleased to hear that you always feel safe during our tours. We hope to see you again soon!

INDOCHINA DELIGHTS

Wednesday 10 Apr 2019
Overview Rating:
Our Service: Good
Good customer service, friendly over the phone and helpful.

INDOCHINA DELIGHTS

Wednesday 21 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We thought the tour was well-planned and organised. We enjoyed eating most meals with our group in local restaurants. Yes we would consider Wendy Wu tours again.
We found all three guides very good, they were informative and genuinely interested in telling us about their respective countries.

Product :

We felt it was money well spent.

Our Response

Thank you for your 5* review!
It's always great to hear such brilliant feedback from our clients! We are delighted that you thought the tour was well planned and organised, and that you enjoyed the meals provided in the local restaurants. It's also fabulous that you found the guides you had during the tour knowledgeable and enthusiastic. We are thrilled that you would book with us again, and we look forward to helping you with a new tour in the near future.

INDOCHINA DELIGHTS

Tuesday 20 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Guides were polite, courteous, knowledgeable and good fun. They were happy to fit in a few extra stops/sights that customers were keen to visit. Great accomodation and a wide range of activities, sights and experiences provided. Excellent experience all round.

Product :

Previously stated.....see last answer.

Our Response

Thank you for your 5* review!
We are delighted that you had an excellent experience! It's great that you found the guides polite, courteous and informative, and that they were happy to fit in some extra sightseeing long the way! We hope you have some great memories from your tour and hope that you will book again with us in the future.

INDOCHINA DELIGHTS

Monday 19 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

They did everything superbly. I have been with them before and both trips have been excited. I already recommend them often

Product :

excellent itinerary, great hotels, superb guides

Our Response

Thank you for your 5* review,
We are delighted that you had a superb service from our company, and its great to hear that you have already travelled with us and we hope to book further tours for you in the future! Thank you for also recommending our company to others.

INDOCHINA DELIGHTS

Sunday 18 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent guides, very good hotels, slick organisation, great food.
Interesting and varied itinerary.

Product :

Well organised and planned

Our Response

Thank you for your 5* review!
We are thrilled that you had an excellent trip and that the guide ensured the tour ran smoothly and seamlessly throughout. We are also pleased that you enjoyed the food and thought the itinerary was varied and interesting, we hope that your guide was informative and friendly. We hope that you have made wonderful new memories during your tour and hope that you will think of us when booking your next tour.

INDOCHINA DELIGHTS

Tuesday 21 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

our tour was well organised and the guides know there stuff in the 3 countries we visited and where very helpful

Product :

the tour had all the places we wished to visit

INDOCHINA DELIGHTS

Sunday 12 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent organisation. Great hotels, well chosen restaurants. Knowledgeable tour guides, especially Laki in Vietnam who went out of his way to make sure we were informed and entertained

Product :

See previous comments for review

INDOCHINA DELIGHTS

Monday 13 Feb 2017
Overview Rating:
Our Service: Good
It was definitely a good tour and experience. It was tiring so perhaps we should have taken the more sedate option. The organisation and logistical expertise was on the ball. There was a necessity to change the order of the tour slightly but when arriving in Cambodia after a flight that left on time, arrived slightly early to be told we could not see the sunset because we were late was not credible. Similarly to be told on the coach to the hotel that we could expect problems with the showers and facilities as the hotel contract was not being renewed was not conducive to a good stay. Despite the comment other rooms were available the hotel was full for the Chinese New Year. I have suggested that a refund of £100 would be suitable compensation.

Our Response

Thanks so much for your feedback.
Customer satisfaction is really important to us, so we're having a look into this and we'll be in touch soon.


Kind Regards,

Megan

INDOCHINA DELIGHTS (SUPERIOR) BT

Thursday 24 Nov 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent organisation of meet and greet at airports. Efficient driver and guide services. Excellent guides throughout the tour in each of the countries visited.

Product :

Well paced very interesting itinerary. Good quality hotels. Would recommend.

INDOCHINA DELIGHTS

Tuesday 22 Nov 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

All the guides were excellent and the hotel service very good.

Product :

We thoroughly enjoyed enjoyed the tour although it proved a little too strenuous for two of our group.

INDOCHINA DELIGHTS

Sunday 16 Oct 2016
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Overall good service though out the holiday, whilst there was a misunderstanding regarding meals status in Siem Reap this was quickly remedied to the groups satisfaction.

Product :

Excellent tour very enjoyable from start to finish a good insight to all three countries.
Would recommend Wendy Wu tours.

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
  • 24/7 Customer care
  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 14 years